Privacy policy

ELECTRO (“we,” “us,” or “our”) operates this website and online store (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our Services.

By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect:

  • Contact Information: name, email, phone number, billing and shipping addresses

  • Payment Information: credit/debit card details, transaction information

  • Account Information: username, password, preferences

  • Order Information: items viewed, added to cart, purchased, returned, or exchanged

  • Communications: messages you send us

  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, and interactions with the Services

2. How We Collect Information

We collect personal information:

  • Directly from you when you create an account, make a purchase, or contact us

  • Automatically through cookies and similar technologies

  • From service providers such as payment processors, shipping partners, and analytics tools

  • From Shopify, which powers and hosts our store

3. How We Use Your Information

We use personal information to:

  • Process orders and payments

  • Arrange shipping and manage returns

  • Create and manage your account

  • Communicate with you about your orders or support inquiries

  • Personalize and improve your shopping experience

  • Send marketing messages (you may opt out anytime)

  • Maintain the security of the Services

  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Shopify, our ecommerce platform

  • Service providers such as shipping partners, payment processors, and IT tools

  • Marketing partners for email, SMS, and advertising campaigns

  • Legal authorities, if required to comply with laws or protect our rights

  • Business partners, in the event of a merger, acquisition, or business transition

We do not sell your personal information.

5. Security & Retention

We take reasonable steps to protect your information, but no method is completely secure.

We retain personal information only as long as necessary to:

  • Operate the Services

  • Fulfill orders

  • Maintain your account

  • Meet legal requirements

6. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

Email - contact@drinkelectro.com

Instagram - @drinkelectro.eg